Returns & Refunds

We want you to love what you ordered. If something isn't right, here is exactly how we put it right.

Changed your mind? You have 14 days

You can return any item within 14 days of delivery, for any reason.

• The item must be unworn, unwashed and undamaged, with the original tags attached and in its original packaging.
• Email us first at support@etoira.com with your order number and the item(s) you'd like to return. We'll reply within 24 hours with the return address and instructions.
• Please don't send anything back to the address on your parcel. That is not our return address, and returns sent there can't be processed.
• Return shipping is at your own cost. We recommend a tracked service, as we can't refund parcels that don't reach us.

Something wrong with your order?

If we made a mistake, we'll fix it at no cost to you. This applies when:

• you received the wrong item, size or colour;
• something is missing from your parcel;
• the item has a manufacturing fault, such as a broken zip, a hole, a stain or loose stitching;
• the measurements differ by 3 cm or more from the size guide on the product page.

Email support@etoira.com within 7 days of delivery with your order number, a short description and clear photos or a video of the problem. You don't need to send the item back unless we ask you to.

We'll send you a replacement or a full refund, whichever you prefer. For small flaws, such as a loose thread or a slight difference in shade, we'll agree on a solution with you: a partial refund or a replacement.

Your refund

Once your return has arrived and been checked, we refund the price of the item within 7 business days, to the payment method you used. Depending on your bank, it can take a few extra days to appear on your statement.

Exchanges

Want a different size or colour? Return the item as described above and place a new order for the one you'd like. That way you'll have it as quickly as possible.

What we can't accept

• Items that have been worn, washed, altered or damaged after delivery, or returned without their tags.
• Returns requested more than 14 days after delivery.
• Fit or personal preference as a reason for a free return. These follow the 14-day return above, with return shipping at your own cost.
• Gift cards.

Questions?

Email us at support@etoira.com. We reply to every message within 24 hours.

This policy does not affect your rights under South African consumer law.

Étoira, registered in the Netherlands (Chamber of Commerce no. 42053755)