At the moment Étoira only offers shipping to South Africa. We are currently working on expanding our shipping to more countries.

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page:

We are happy to inform you that we offer free shipping on all orders, regardless of the order amount. Whether you order a single item or multiple items, you will not pay any shipping fees.

Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5–10 business days.

We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items soon!

We aim to deliver to most locations within South Africa. However, delivery to P.O. boxes or very remote areas may take longer or may not always be available depending on the courier.

es, but only if your order has not been processed yet. Please contact SUPPORT@Etoira.com as soon as possible so we can assist you.

While we aim to deliver within the estimated timeframe, delays can occasionally occur due to high demand, customs processing, or courier issues. We appreciate your patience and will always keep you updated.

Contact us as soon as possible. We can only update your address if your order has not yet been processed.

You can return your items within 30 days of receiving them. To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website.

If you would like to initiate a return, simply send us an email. Our team is ready to assist you and guide you through the return process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will of course provide an appropriate solution.

You can exchange items by returning them according to our return procedure and placing a new order for the desired item.
To start this process, you can email us at: SUPPORT@Etoira.com

Once we receive your returned item, it may takeup to 5–10 business daysto inspect and process your return. After approval, your refund will be issued to your original payment method.

Once your return is received and inspected, your refund will be processed within a few business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

If you would like to cancel or change your order, please contact our customer service as soon as possible. We can only make changes if the order has not yet been processed.

Enter your discount code in the designated field during checkout. The discount will automatically be applied to your total amount.

We accept various payment methods, including creditcard. You can view the available options during checkout.

Please refer to our size chart on the product page to find the right fit for your body type. If you are unsure, feel free to contact us for advice.

Yes, we offer gift cards. Please send an email to: SUPPORT@Etoira.com

You can sign up for our newsletter by entering your email address in the subscription field at the bottom of the page. You will receive updates about new products and exclusive offers.

If your package is lost or stolen, please contact us immediately. We will investigate the issue and provide a suitable solution.

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.

Contact us as soon as possible. We can only update your address if your order has not yet been processed.

If you receive an incorrect item, please contact us immediately at SUPPORT@Etoira.com with your order number and photos. We will resolve this as quickly as possible.

Our support team is available to assist you. You can reach us at: SUPPORT@Etoira.com