Terms & Conditions
These terms apply to every order you place at etoira.com. By placing an order, you agree to them. Please read them together with our Shipping, Returns & Refunds and Privacy policies.
1. About us
Étoira is a fashion store registered in the Netherlands (Chamber of Commerce no. 42053755). You can reach us at support@etoira.com. We reply to every message within 24 hours.
2. Your order
- After you place an order, you receive an order confirmation by email. The agreement between us starts when we send that confirmation.
- Please check your order and delivery details carefully. You can change or cancel your order as long as it hasn't been processed yet; email us as soon as possible.
- We may cancel an order if a product is unavailable or a price was clearly wrong due to an error. If that happens, we let you know straight away and refund you in full.
3. Prices and payment
- All prices are in South African rand (ZAR). Shipping is free on every order.
- You pay when you place your order. We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. Payments are processed through a secure, encrypted checkout.
- The price shown at checkout is the price you pay.
4. Delivery
- We deliver to addresses in South Africa only.
- Your order arrives within 7–13 days of placing it. During busy periods it can take a few days longer.
- You're responsible for entering a complete and correct delivery address. We can't offer a replacement or refund for parcels that couldn't be delivered because of an incorrect address, or that were refused.
- Your order is our responsibility until it has been delivered. Full details are in our Shipping policy.
5. Returns
You can return items within 14 days of delivery, as described in our Returns & Refunds policy. Return shipping is at your own cost, unless we made a mistake.
6. Wrong or faulty items
If you receive the wrong item, something is missing or an item is faulty, we replace it or refund you at no cost. Please let us know as soon as possible, preferably within 7 days of delivery, with photos and your order number. These terms don't limit your rights under South African consumer law.
7. Product information
We describe and photograph our pieces as accurately as possible. Colours can look slightly different depending on your screen, and garment measurements can vary slightly from the size guide. A difference of 3 cm or more counts as a fault (see section 6).
8. Gift cards and discount codes
- Étoira Gift Cards are delivered by email, have no expiry date and can be used on everything in our store. They can't be exchanged for cash.
- Discount codes can't be combined, and are valid only under the conditions stated with each code.
9. Our website
All content on etoira.com (text, photos and design) belongs to Étoira or is used with permission. You may not copy or use it commercially without our written consent.
10. Liability
Our liability for any order is limited to the amount you paid for that order, except where the law doesn't allow this limitation. We're not liable for delays or problems caused by circumstances outside our control.
11. Privacy
We handle your personal information as described in our Privacy policy.
12. Complaints
Not happy? Email support@etoira.com with your order number. We reply within 24 hours and aim to resolve every complaint within 14 days.
13. Applicable law
These terms are governed by Dutch law. This doesn't take away any protection you have under the mandatory consumer laws of South Africa.
14. Changes
We may update these terms from time to time. The version on this page at the time of your order applies to that order.
Last updated: 4 October 2026